In the meantime, read this article to learn how CartHook post-purchase offers can help your store.
Our policy lasts 30 days. If 30 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We do not accept returns of ingestible products such as food, beverages, or nutritional supplements. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please note that once the brand has confirmed shipment of your order or once the carrier (e.g. USPS, UPS, FedEx) has confirmed delivery of your order, you will not be able to cancel the order for a refund. If eligible, you may return the product for a refund. If you believe your package is missing and it was confirmed delivered please contact the carrier for further instructions. If a package has been handed off to the mail carrier (e.g. USPS, UPS, FedEx) and tracking has not been updated for over 30 business days, contact the Pantastic support team. Once they have confirmed the package was lost in transit, they will send a replacement or issue a full refund.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
Returned products that have been used, damaged (including during return shipment), or are missing any parts will be rejected, and a refund will not be processed. You will be given the option to provide a return shipping label to have the product you purchased returned to you.
If you haven’t received a refund yet, first check the real-time or a recently updated statement of your bank account or payment method (e.g. credit card).
Then contact your payment provider; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@pantastic.com.
Items indicated as “final sale” or otherwise non-returnable cannot be returned or refunded, unless defective, damaged, or an incorrect item.
We only replace items if they are defective or damaged. If you need to exchange your product for a different version of the same item, send us an email at support@pantastic.com and we will instruct you how to complete your return and how to purchase the replacement product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift voucher (coupon code) for the value of your return. Once the returned item is received, a coupon code will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, you should mail your product according to the instructions provided by our customer support team.
Unless otherwise indicated for the item, you will be responsible for paying for your own shipping costs for returning your item, unless the item is incorrect or was delivered to you damaged or defective. Shipping costs are non-refundable, unless otherwise stated for the item. If you receive a refund for an item with non-refundable shipping, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
